Housing Services Team Leader
Lead
About the company
We are currently working with a small social housing provider to recruit a Housing Services Team Leader on a permanent basis. The postholder will support with the organisations commitment to provide high quality and affordable social housing and to lead a small team of housing professionals whilst they manage their mixed tenure patches.
Your tasks
- Lead the operational delivery of tenancy, neighbourhood, lettings, voids, leasehold and ASB services across a mixed-tenure housing portfolio
- Manage, motivate and develop Housing Officers by providing coaching, guidance and performance management
- Ensure a customer-focused approach to service delivery, achieving high levels of resident satisfaction and positive tenancy outcomes
- Oversee complex tenancy management cases, including ASB, safeguarding concerns, tenancy breaches, legal proceedings and tenancy sustainment matters
- Manage formal complaints, ensuring investigations and responses are completed within agreed timescales
- Monitor team performance against KPIs, service plans and operational targets, identifying and implementing service improvements where required
- Lead resident involvement and engagement initiatives, ensuring customers have opportunities to influence and shape services
- Develop strong partnerships with local authorities, statutory agencies, support providers and community stakeholders
- Ensure compliance with housing legislation, organisational policies and regulatory requirements
- Work collaboratively with Property Services to support Section 20 consultations, leasehold services, shared ownership staircasing and property-related projects
- Maintain oversight of health and safety compliance across housing stock, ensuring robust inspection and monitoring processes are in place
- Contribute to budget management and identify opportunities to improve efficiency and deliver value for money
- Support the wider Housing Management Team and provide management cover when required, including occasional out-of-hours responsibilities
Requirements
_The essentials:_
- Experience of managing a front-line housing team in a housing association or local authority
- Demonstrable experience and working knowledge of managing a portfolio of leasehold / shared ownership properties, including Section 20 consultations and processes, lease enforcement, etc
- Full UK Driving Licence
What we offer
Salary: £42,000
How to apply
If this opportunity is of interest, please apply with your up-to-date CV.
Other
Location: North London
Hours: 37.5 | Monday to Friday | 09:00 – 17:00
Contract: Permanent