Senior Account Manager

Do you enjoy building long-term relationships, solving client challenges, and helping businesses grow? Are you someone who can balance strategic thinking with hands-on client support while keeping partnerships strong and valuable over time?

As a Senior Account Manager, you’ll own relationships with some of our most important clients and help ensure they get the most out of UTAK POS. From day-to-day support to long-term growth planning, you’ll play a key role in driving retention, strengthening partnerships, and identifying opportunities to expand accounts and create even more value for our clients.

❗️Our salary is negotiable & we offer a generous commission structure on top of your base pay!

Client Ownership : You’ll serve as the primary point of contact for key accounts, building strong and trust-based relationships with clients.

Client Experience : You’ll handle concerns, requests, and escalations promptly and professionally to ensure a smooth and positive client experience.

Client Engagement : You’ll regularly connect with clients to understand their operations, product usage, goals, and evolving business needs.

Strategic Partnership : You’ll act as a trusted advisor by helping clients maximize the value of our solutions and improve their day-to-day operations.

Account Growth : You’ll identify upsell and cross-sell opportunities that strengthen partnerships and support long-term business growth.

Performance Tracking : You’ll monitor account performance, usage trends, and expansion opportunities to identify risks and areas for improvement.

Growth Planning : You’ll create and execute strategic account plans that support retention, client success, and business expansion.

Insights & Reporting : You’ll prepare reports, analyze account data, and share insights that support both client strategies and internal decision-making.

Relationship Retention : You’ll proactively maintain strong engagement with clients to build loyalty and long-term partnerships.

Team Support : You’ll mentor junior team members by sharing best practices in account management, client handling, and relationship building.

Relationship Builder : You know how to build trust, strengthen partnerships, and turn clients into long-term advocates.

Strong Communicator : You’re confident handling conversations, managing expectations, and building relationships across different stakeholders.

Customer-Focused : You genuinely care about client success and always look for ways to deliver more value.

Strategic Thinker : You proactively identify opportunities, solve problems, and think beyond day-to-day account management.

Problem Solver : You stay calm under pressure and know how to handle challenges and escalations effectively.

Nurturer : You can naturally identify growth opportunities while maintaining strong and authentic client relationships.

Data-Driven : You’re comfortable analyzing account performance, spotting trends, and using insights to guide decisions.

Highly Organized : You can manage multiple accounts, priorities, and timelines while staying detail-oriented.

Adaptable & Proactive : You take initiative and thrive in fast-paced and evolving environments.

Team Player & Mentor : You enjoy supporting teammates, sharing knowledge, and helping raise the team’s overall performance.

Note: Salary is negotiable.