SERVICES DELIVERY COORDINATOR

Your Mission

• bull; Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
• bull; Plan and follow up preventive maintenance activities.
• bull; Coordinate service reviews, reporting activities and follow-up actions.
• bull; Monitor maintenance invoicing, renewals and contract amendments.
• bull; Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
• bull; Act as the operational reference for maintenance contracts and contract-related information across the company.
• bull; Support engineers and internal teams with contract-related questions.
• bull; Coordinate subcontractors and ensure service activities are properly tracked.
• bull; Support customer communication and manage operational escalations when required.
• bull; Identify risks, priorities and improvement opportunities before they impact service management.

During your journey at Tein Technology, you'll develop expertise in:

• bull; Service Delivery & Contract Management
• bull; Customer Relationship
• bull; Operational Planning & Coordination
• bull; Service Reporting & Business Performance Monitoring
• bull; Mission-Critical Voice, Video & Network Services

POSITION’S REQUIREMENTS Education, Knowledge & Experience

• bull; Bachelor's degree or equivalent experience.
• bull; Experience in service coordination, operations, administration or customer support.
• bull; Strong organisational and planning skills.
• bull; Interest in technology, customer service and operational excellence.

What Makes You a Great Fit

• bull; Fluent in Dutch and/or French, with a good command of English.
• bull; Highly organised and able to manage multiple priorities simultaneously.
• bull; Customer-oriented with excellent communication skills.
• bull; Proactive, action-driven and comfortable taking ownership.
• bull; Commercial mindset with the ability to identify opportunities and improvements.
• bull; Comfortable coordinating engineers, customers and external partners.
• bull; Structured and detail-oriented without losing sight of the bigger picture.
• bull; Calm and effective under pressure.
• bull; Curious about technology and service management.
• bull; Eager to grow towards a Service Delivery Management role.