Quality Manager
Nutné:Lead
About the company
Our Watertown factory is ramping Cassie from 30 to 80+ robots a month and launching Sonny V2 production in 2027. We're hiring our first Head of Quality to build the function from the ground up.
Your tasks
You'll report to our CTO as a peer to the Heads of Manufacturing and Supply Chain, with the authority to hold any shipment that isn't right.
This is a builder role. There's no incoming inspection or formal quality system yet. You'll lead root cause yourself at first, then grow a small team around you.
What You'll Own
- Production quality: incoming, in-process and final quality gates, first-pass yield, and ship-hold authority
- Field reliability: RMA, failure analysis, FRACAS and the weekly MRB, with MTBF targets set alongside Engineering
- Supplier quality: audits, PPAP and SCARs across our US and Asia supply base, plus qualifying second sources
- Quality system: document control, CAPA, product safety certifications (UL/CSA/CE) and ISO 9001 readiness
- Data and tools: quality data on our MES (ION) and internal platform (Atlas) that every team trusts
- Your team: hire a Quality & Reliability Engineer, US and Asia supplier quality engineers, and a quality systems specialist
Your First Year
- Zero escapes through the Cassie ramp to 80+ robots a month
- A launch quality plan ready for Sonny V2's ramp to 18 robots a day
- Every field failure traced to a root cause and a verified fix
- Second-source suppliers qualified for drives, PCBAs, robot arms and castings
Requirements
- BS or higher in engineering
- 8+ years in hardware quality, including 3+ leading quality engineers
- You've built a quality function or QMS where none existed
- You've personally led 8D/RCA to closure on electromechanical hardware
- Supplier quality at scale, including suppliers in Asia
- A background in robotics, EV/battery/automotive, or capital equipment
- The judgment to stop a shipment, and the relationships to keep teams moving
- You manage by data. Bonus if you've built tools other people use.
- Lithium battery safety and transport (UN 38.3)
- Product safety certification experience (UL/CSA/CE)
- ASQ CQE/CRE or Six Sigma Black Belt
- Mandarin, or direct work with Chinese suppliers
- MES/PLM experience (ION, Arena or similar)