IT Operations & Support Officer

ABOUT THE POSITION The IT Operation and Support Officer provides first-line and second-line operational IT support across end-user computing, enterprise applications, collaboration technologies, identity and access management, IT assets, and campus technology services. The role is responsible for incident resolution, service request fulfilment, operational monitoring, user enablement, and technology support while working closely with Infrastructure...

EDUCATION AND EXPERIENCE

• Bachelor‘s degree in Information Technology, Computer Science, System Engineering or a related field
• Minimum 2 years of experience in a similar IT support/helpdesk role
• Relevant certifications preferred: CompTIA A+/Network+, Microsoft Certified: Endpoint Administrator Associate, CCNA, or ITIL Foundation

KNOWLEDGE, SKILLS AND ABILITIES

• Strong written and verbal communication in both Vietnamese and English...