Graduate - Sales Admin

Qualifications and Skills

Education:  Currently enrolled in or a recent graduate (within the last 12 months) of a Bachelor’s degree in Business Administration, Sales, or a related field.

Technical Proficiency:  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with Google Workspace and CRM tools/ sales processes is an advantage.

Communication:  Excellent verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders.

Problem-Solving:  Strong critical-thinking and problem-solving abilities to handle operational challenges.

Responsibilities

Order Processing:  Accurately process sales orders, ensuring all details are correct and complete while coordinating with logistics and inventory teams to ensure timely product delivery.

Customer Support:  Serve as the first point of contact for clients regarding order inquiries, delivery updates, and general sales-related issues.

Issue Resolution:  Address customer complaints and escalate issues when necessary to maintain service quality.

Coordination & Communication:  Liaise between the sales team and other departments, such as marketing, finance, and logistics, to ensure cohesive operations.

Administrative Support:  Monitor and ensure compliance with company policies, procedures, and terms of sales agreements.

Resource Management:  Manage material requisitions on a need-to-need basis for meetings or client sampling, and oversee office supplies for the sales team.

Inventory Oversight:  Track inventory levels and coordinate with relevant teams to manage stock replenishment.

Documentation:  Document sales processes and administrative workflows to ensure transparency and reproducibility.

Collaboration:  Participate in team meetings and contribute fresh ideas to solve business problems.