Office Coordinator

At the Tom James Company, an office professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An office professional is a valued member of the Tom James support team. We currently have a part-time opening in our Cincinnati, OH office. Our position is for 24 hours per week at $19.50 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance required.

RESPONSIBILITIES Order Entry Entering Order Tickets, Customer Order Forms, and customer payments daily  Receiving & Shipping Unpacking received shipments daily  Prepping and steaming (if necessary) garments for delivery; placing on proper Sales Professionals rack Processing returns, remakes and alterations Prepares all clothing for delivery by sales professional Picks up and delivers client items as needed Alterations  Entering all alteration instructions into the proprietary system Delivering/picking up garments to/from outside (contract) tailors  Compiling Alteration Expense Summary for in-house tailors and sending to Accounting Telephones/E-Mail/Mail Answering incoming phone calls and giving messages to Sales Professional Checking store e-mail daily and giving all information to the proper person(s)  Bank Deposits/Errands Makes follow-up calls to factories, customers, and corporate office Performing other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES Experience with social media platforms for marketing and research purposes Extensive knowledge of computer, Microsoft Office software and Google Docs Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines Strong organizational skills Ability to bend and lift 20 lbs. Valid Driver’s License (Exception: larger metropolitan areas)

RESPONSIBILITIES Receiving & Shipping

Unpacking received shipments daily

Prepping and steaming garments for delivery and placing on Sales Professional's rack

Processing returns, remakes, and alterations

Preparing clothing for delivery by Sales Professional

Picking up and delivering client items as needed

Alterations

Entering alteration instructions into the proprietary system

Delivering/picking up garments to/from outside contractor tailors

Preparing alteration report for corporate office

Telephones/E-Mail/Mail

Answering incoming phone calls and relaying messages to appropriate Sales Professional

Checking store e-mail daily and forwarding information to relevant person(s)

Making bank deposits and running errands

Making follow-up calls to factories, customers, and corporate office

Performing other duties as assigned

REQUIRED KNOWLEDGE, SKILLS & ABILITIES Experience using social media platforms for marketing and research purposes

Strong computer skills, including proficiency with Microsoft Office and Google Docs

Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines

Strong organizational skills

Ability to bend and lift 30 lbs.

Valid driver’s license except in larger metropolitan areas where driving is not required