User Operations Project Intern
Responsibilities
About the team
The LIVE team is dedicated to optimizing all aspects of TikTok LIVE. From content strategy, monetization, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.
As a project intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.
Responsibilities
Assist with day-to-day VIP user operation inquiries and support
Conduct NPS research and surveys for paid/VIP users
Provide VIP user care, including gift distribution, feedback follow-up, and related engagement activities
Perform content analysis to deepen paid user understanding and generate actionable insights
Carry out daily data monitoring to support the team's operations and reporting
Qualifications
Minimum qualifications
Currently pursuing an undergraduate degree in business, marketing, communications, media, or data-related discipline
Strong communication skills; fluency in English and Arabic as working languages, with strong oral and written communication skills in both, to support communications and cross-functional collaboration with global markets and key stakeholders based in Arabic-speaking markets, where Arabic is a primary working language
Strong interest in user operations, community building, and the live-streaming/social media industry
Detail-oriented with strong organizational and multitasking abilities
Analytical mindset with comfort working with data and basic reporting tools
Proactive, adaptable, and able to thrive in a fast-paced, cross-cultural environment
Strong communication and interpersonal skills
Familiarity with TikTok LIVE or other live-streaming platforms
Deep understanding of MENA/SA cultural nuances and local user preferences
Job information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why join us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.