Leasehold & Service Charge Officer
We’re recruiting on behalf of a well-established Housing provider for a Third Party Management Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates.
This is a temporary role however you will have the opportunity to apply for the role permanently if you wish. This is a hybrid role, 2 days from the office and the rest of the week from home.
What You’ll Be Doing:
- Overseeing third-party agreements, head leases and managing agents
- Scrutinising service charge demands, accounts and formal notices
- Monitoring contractor performance against KPIs and SLAs
- Investigating and escalating disputes or non-compliance
- Supporting financial and building safety compliance monitoring
- Acting as a key liaison between residents, managing agents and internal teams
- Supporting delivery of leasehold and property management services
What They Look For:
- Experience of overseeing third-party managing agents
- Knowledge of leases, service level agreements and service charges
- Ability to analyse financial information and performance data
- Strong stakeholder engagement and influencing skills
- Confident challenging underperformance and driving improvements
- Ability to handle stage 1 complaints
If you’re proactive, commercially aware and passionate about delivering high-quality services to residents, we’d love to hear from you.