Mobility Solutions Specialist I

Responsibilities

Employee Support: Assist in providing basic guidance to expatriates and their families before, during, and after assignments by sharing resources, answering common questions, and escalating complex concerns to senior team members.

Housing and Relocation: Support the coordination of housing searches, moving services, and shipment logistics by liaising with vendors and tracking progress.

Data Management: Help maintain accurate records of mobility cases, expenses, and compliance documents, and support report preparation and data tracking.

Site Visits: Support the coordination of site visits, including preparing invitation letters, arranging logistics and accommodation, and assisting with visitor support where required.

Stakeholder Communication: Assist in communicating with internal teams such as HR, finance, and operations to ensure smooth coordination of mobility activities.

Repatriation: Provide administrative support for repatriation processes, including documentation and coordination of return logistics.

Communication: Maintain regular updates with relocating employees and relevant departments, ensuring timely information sharing and escalating issues when necessary.

Continuous Improvement: Contribute ideas and feedback to improve mobility processes and assist in gathering data for program reviews.

Requirements

Degree/Diploma in Business Administration, Human Resource Management, Supply Chain/Logistics, International Business, Communications, Public Relations, or a related field

Ability to Work Independently: Demonstrates reliability and the ability to manage assigned tasks with minimal supervision, while remaining effective in a fast-paced, multicultural environment.

Cultural Awareness: Shows openness to learning about different cultures and an understanding of the challenges employees and their families may face during relocations, enabling supportive and respectful interactions.

Basic Problem-Solving Skills: Able to identify issues, suggest practical solutions, and escalate complex relocation or logistics challenges to senior team members when necessary.

Excellent communication skills, both written and verbal, are essential for interacting with employees, vendors, government authorities, and other stakeholders involved in the mobility process.

A good team player with strong interpersonal skills

Basic understanding of Kenyan immigration laws, labor regulations, and tax implications related to expatriate assignments is crucial.