Customer Support Consultant

Description

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via phone calls and emails

Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting

Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users

Document issues, resolutions, and troubleshooting steps accurately in the system

Escalate complex or unresolved issues to the appropriate teams when needed

Handle sensitive customer data with care and security

Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Excellent German (C2/native both spoken and written) level and English B2+/C1

Basic understanding of Wi-Fi and Ethernet connectivity

Ability to troubleshoot common connectivity issues

Strong organizational skills with the ability to manage and prioritize multiple requests effectively

Attention to detail

Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

Experience in customer or technical support role

Benefits:

Fixed schedule: Monday to Friday, 10 AM–6 PM, CET

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Work-life balance

Responsive leadership interested in your development and long-lasting cooperation

Growth conditions for self-development

A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!