front desk agent
*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Main Duties:
*1. *Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
*2. *Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing.
*3. *Greet customers with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
*4. *Complete the registration process by inputting and retrieving information from the Property Management System (PMS), confirming pertinent information including guest contact details, number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
*5. *Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts.
*6. *Promptly answer the switchboard using positive and clear communication. Input messages into the PMS. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
*7. *Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence.
*8. *Close guest accounts at time of check out and ascertain satisfaction. When necessary utilize employee guest service recovery methods ensuring guest satisfaction is achieved.
*9. *Take reservations, understand and apply yield management principles and training.
*10. *Be proficient in computer skills including excel and word.
*11. *Liaise with Housekeeping and Maintenance to maintain accurate status and availability.
*12. *Send faxes, make photocopies, etc. as required by the guest ensuring correct charging for all business services.
*13. *Respond to guest needs ensuring special requests handled appropriately with follow-up with guest or appropriate department.
*14. *Ensure full completion of all duties relating to the shift and a concise hand over.
*15. *Comply with attendance rules and be available to work on a regular basis.
*16. *Perform any other job-related duties as assigned.
*Skills*
- Excellent phone etiquette and strong verbal communication skills.
- Proven customer service experience in a hospitality or front desk environment.
- Familiarity with front desk operations and hotel management systems is preferred.
- Ability to multitask effectively while maintaining attention to detail.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong problem-solving skills with a focus on guest satisfaction.
- A positive attitude, professionalism, and a commitment to delivering outstanding service.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Type: Full-time
Pay: From $18.50 per hour
Experience:
- Customer service: 1 year (preferred)
Work Location: In person