System Administrator

Responsibilities:

Hardware Technical Support & Repairs:  Provide first- and second-line technical support for desktops, laptops, and peripherals; diagnose faults and carry out or coordinate hardware repairs to minimise user downtime. IT Asset Management & Tagging:  Maintain an accurate, up-to-date inventory of all IT assets, including procurement intake, asset tagging, assignment tracking, and retirement/disposal records.

System Upgrades & OS Administration:  Plan and execute operating system upgrades, patches, and system re-imaging across the device fleet, ensuring machines remain current, stable, and secure.

Print Server Management:  Administer print servers and network printers/MFPs, including driver deployment, queue management, and troubleshooting of print, scan-to-email, and scan-to-folder issues.

Software Upgrades and Patches over DS:  Install, upgrade, and maintain standard software images and business applications on end-user systems.

Documentation & Reporting — Maintain an accurate asset register and support-ticket log; provide regular status reports to the Technical Lead on outstanding hardware issues and asset movements.

Incident Response — Respond promptly to hardware and system-level incidents, escalating to the Technical Lead where required.

Requirements:

HND in Computer Engineering, Computer Science, Information Technology, or a related field. Minimum of 2–4 years' hands-on experience in system administration or IT hardware support. Proven experience with IT asset management/tagging processes and tools. Solid working knowledge of Windows (and/or Linux) system administration, imaging, and patch management. Experience administering print servers and multifunction printers (MFPs) in an office environment. Relevant certifications are an advantage: CompTIA A+/Network+, Microsoft Certified: Windows Server, ITIL Foundation, or equivalent.

Key Skills & Competencies:

Strong hands-on hardware diagnostic and repair skills. Meticulous record-keeping, especially for asset tracking and tagging. Good time management — able to triage and resolve multiple support requests across the organisation. Clear communicator, comfortable supporting non-technical staff. Reliable and proactive, with a strong sense of ownership over assigned equipment and systems.