Call Centre Representative

Requirements:

Handle inbound and outbound calls Process customer orders and resolve inquiries Manage customer complaints and resolve inquiries Maintain accurate call logs and customer records Promote company products and support sales campaigns

Requirements:

Minimum of an HND in any discipline (Business, Marketing, or Mass Communication is an added advantage). 1-2 years' experience in a Call Centre, Customer Service or Sales Support role. Must have hands-on experience working in a manufacturing or FMCG environment  Excellent communication and customer service skills Proficiency in Microsoft Office, email, and CRM tools Ability to work in a fast-paced, target-driven environment