Public Relation Officer (PRO)

• Involved in Housing & Development Board (HDB) projects eg:

-Rainwater harvesting initiatives for HDB -Renovation and improvement work for HDB Hub toilets -Upgrades and enhancements for multi-storey carpark facilities under HDBjurisdiction

• Liaised with residents, overseeing daily repair routines among workers.
• Clarified Repair Method Statements for residents, maintaining accuraterecords and adhering to Client’s specifications.
• Addressed resident feedback and complaints, reporting outcomes to themanager.
• Organized work schedules to prevent conflicts during repairs, fosteringpositive relationships with residents.
• Coordinated site inspections and managed defect rectifications.
• Planned and coordinated timely execution of works within flats,ensuring smooth project operations among residents, contractors, consultants,and authorities such as Town Councils and HDB. Proactively addressed complaintsstemming from construction activities.
• Managed inquiries, feedback, and project-related complaints, followingup with appropriate actions for resolution.
• Handled additional responsibilities as assigned.