SaaS Technical Lead

Key responsibilities Lead and mentor junior SaaS/Platform Engineers in the support and operations of enterprise software platforms

Own day-to-day platform operations, ensuring availability, reliability, performance, patching, upgrades, configuration, and SLA management

Establish and maintain security, access control, RBAC, compliance, audit readiness, and DR standards across enterprise SaaS platforms

Lead automation, monitoring, observability, and continuous improvement initiatives to reduce manual effort and incidents

Support legacy system migration from On-Premise to AWS Cloud, including migration planning, architecture review, security hardening, data migration, testing, and post-migration stabilization

Manage major upgrades, platform migrations, DR testing, vulnerability remediation, incident response, RCA, and problem management

Administer observability platforms and integrations, including Splunk and Dynatrace

Manage vendors, support contracts, licensing, escalations, performance, and roadmap alignment

Maintain comprehensive technical documentation, runbooks, DR procedures, and support playbooks

Collaborate with Architecture, Security, Compliance, Procurement, Shared Services, and Business stakeholders to align platform roadmap and operational priorities

Requirements 8+ years of experience in enterprise platform engineering, SaaS operations, IT infrastructure, or enterprise application support

Experience managing mission-critical enterprise SaaS and/or on-premise platforms, preferably in medium-to-large or regulated environments

Experience supporting hybrid/cloud environments and on-premise to cloud migration initiatives

Hands-on experience in RBAC/access control, ITIL processes, monitoring & observability, and automation scripting (Python, Bash, or PowerShell)

Good understanding of AWS cloud fundamentals, including EC2, RDS, IAM, VPC, backup and disaster recovery

Experience in vendor management, escalations, software licensing, and enterprise support contracts

Strong knowledge of security, governance, and compliance, preferably MAS-TRM and CSA standards

Proven track record in platform upgrades, migrations, modernization, and service improvement, with focus on availability, MTTR, and operational maturity

Experience leading or mentoring junior engineers and driving standardization across multiple enterprise platforms

ITIL, AWS/Azure, or relevant vendor certifications will be an added advantage