Customer Experience Team Leader
About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You'll be excited to work in this role if… You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.
What you'll be doing Lead, coach and support a small team to deliver operational excellence and outstanding customer service
Conduct regular feedback and development conversations with team members
Build a collaborative, customer focussed work environment
Ensure every driver visiting the hub receives an exceptional experience
Maintain high customer satisfaction by resolving issues quickly and effectively
Oversee team operations including vehicle exchanges, returns and fleet management
Monitor fleet readiness, maintenance schedules and vehicle availability
Identify process improvements and ensure compliance with company policies, procedures and safety standards
What you'll bring to Splend A full, unrestricted Australian Driver's Licence
Proven experience in an operations, retail, or service management role, ideally in automotive, logistics, or a customer-facing environment
Strong leadership and people management skills, with a hands-on, lead-by-example approach
Qualification or training in retail, customer service, or team leadership highly regarded
Experience managing fleet or vehicle-based operations in a fast-paced, multi-priority customer service environment
Benefits & Support 💰 Bonus scheme: Opportunity to earn based on your performance 🎂 Day off for your Birthday! 🚘 Salary packaging with 15% employer contributions for Electric Vehicles 📖 Dedicated Learning & Development platform 💭 Employee Assistance Program 🎉 Socials: budget for team and company wide social initiatives
Our Process Intro with our Talent team to understand your background, aspirations, and answer your questions.