Unified Communications (UC) Engineer

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Support and Procurement Agency (NSPA) is a key agency within the North Atlantic Treaty Organization (NATO) focused on providing comprehensive logistics, procurement, and support services to NATO member countries, partners, and other customers. The NSPA facilitates the collective acquisition and management of goods and services, ranging from military equipment to general supplies, enhancing the efficiency and effectiveness of NATO operations.

The agency's responsibilities include:

Procurement: managing the acquisition of a wide range of goods and services, including military equipment, supplies, and support services.

Logistics: offering logistics support such as transportation, warehousing, and distribution to ensure that NATO forces have the necessary resources when and where they are needed.

Maintenance: providing maintenance and repair services for military equipment, ensuring operational readiness and extending the lifespan of assets.

Project Management: overseeing and implementing various projects, including infrastructure development and other support activities.

The NSPA operates under the direction of the NATO Support and Procurement Organization (NSPO), which sets the strategic goals and policies for the agency. By centralizing and standardizing procurement and logistics services, the NSPA helps NATO members achieve cost savings, improved interoperability, and enhanced operational capability.

The program

The NSPA Information and Communication Technology (ICT) services are relying on three underlying infrastructures:

Network

Local Area Networks (LANs) to allow NSPA users to reachback ICT systems located in the NSPA datacenters.

Wide Area Networks (WANs) to allow NSPA remote offices and mobile users to securely reach back the NSPA datacenters located in Luxembourg

Metropolitan Area Networks (MANs) to securely interconnect NSPA datacenters and Outside Cabling Plants (OCPs) located in Luxemourg.

Unified Communication (UC)

Video Teleconferencing (VTC) systems,

Telephony systems composed of PBX, voice gateways, deskphones, softphones, mobile phones and smartphones.

Interfaces with other communication services such as voice mail, instant messaging, collaboration (e.g. MS SKYPE).

Federation with other NATO voice and video services.

Public Announcement Systems (PAS) and Massive SMS notification systems alarms

Datacenters (DC)

2 Tier 4 datacenters externalized in Betzdorf and Bettembourg (LUX)

1 datacenter in Capellen (LUX)

Smaller datacenters in Papa (HUN), Taranto (SOC) and Eindhoven (NL)

Outside Cabling Plants (OCPs) in Capellen

Role Duties and Responsibilities

Day-to-day Operation and Maintenance (O&M) type of consultancy services for network, Unified Communication (UC) and datacenter (DC) and support for projects related to specific network, UC and DC related projects.

Essential Skills and Experience

Knowledge and Skills

Knowledge of various networking environment operating systems

Knowledge of Microsoft UC technologies such as Skype and MS Teams

Able to coordinate third-party maintenance for Unified Communications equipment

Experience with troubleshooting Unified Communications, Network and application performance with performance monitoring tools

Product Qualifications

Cisco Communications Manager

Cisco Unity

Cisco VCS

Cisco TMS

Cisco Expressway

Cisco ISDN Gateway

Cisco Presence

Cisco Webex cloud

Informacast Public Announcement Systems

Cisco/Tandberg Video endpoints

Cisco codecs

Cisco MCU

Microsoft Skype

Competencies

Superior written and oral communication skills

Superior client facing skills

Ability to work on a flexible basis

Ability to perform some travel across European NATO sites

Experience

5 years’ experience in Unified Communications (voice and videoconferencing) specifically operational support is mandatory.

3 years’ experience with Daily Unified Communications, network and systems operational and support activities

2 years' years’ experience in an Senior Unified Communications Engineer role, implementing and supporting Unified Communications infrastructures

2 years’ experience with Cisco Unified Communications design.

NATO Experience

2 years minimum experience with NATO organization, NATO IT infrastructure's (network, unified communication and security) and NATO IT related policies is desirable.

Professional Certifications

Any of the following certifications:

CCT Routing and Switching

CCNA Routing and Switching

CCNA Wireless

DEVNET

CCNP ENCOR

300-620 DCACI

SD WAN

CCNP Routing and Switching

CCNP Voice

CLCOR 350-801

CCIE Routing and Switching

CCIE Service Provider

1 Mobile Iron (Support Specialist Fundamental 8.5 + Intermediate 7.5 + Design and Deployment 7.5 + Core Deployment & Admin Fundamentals 9.1)

MS AZ900

F5 L101

F5 L201, L303, L304

INFOBLOX CDAT

Languages

Proficiency in English (oral and written), equivalent to CEFR B2 or higher, is mandatory

Proficiency in French is (oral) is desirable

Education

A university degree or equivalent professional experience

Working Location

Capellen, Luxembourg

Working Hours and Policy

On-Site, according to NSPA flexible working hours: Monday to Thursday (07:00 – 19:00) and Friday (07:00 – 14:00)

Public Holidays of Luxembourg will be applicable

Travel

Travel to other NATO sites may be required occasionally: Versailles (FRA), Papa (HUN), Taranto (ITA), Eindhoven (NL) and Cologne (GE).

Security Clearance

Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.