Technical Support Engineer

Speed Odds is looking for technically strong and customer-focused Technical Support Engineers to join our technology team in Yerevan.

You will be responsible for providing technical and application support across our B2B and B2C platforms . You will support B2B operators and partners running the Speed Odds platform, as well as B2C products and their underlying systems.

The role involves troubleshooting application issues, integrations, APIs, databases, client environments, platform configurations, and production incidents. You will work closely with our engineering, DevOps, QA, and security teams to investigate and resolve technical issues and maintain reliable platform operations.

As our platforms operate 24/7, you will participate in a rotating on-call schedule to provide continuous production support.

The ideal candidate should be technically capable, comfortable troubleshooting complex issues, able to communicate clearly with clients and internal teams, and willing to take ownership of incidents from initial investigation through resolution or escalation.

Provide technical and application support across B2B and B2C platforms

Support B2B clients, operators, partners, and internal teams using the Speed Odds platform

Investigate and resolve application, API, database, integration, and connectivity issues

Monitor production environments and respond to incidents and alerts

Troubleshoot issues using application logs, server logs, monitoring tools, and diagnostic information

Analyze API requests and responses to identify integration and application issues

Perform SQL queries to investigate data, account, transaction, and configuration issues

Troubleshoot sportsbook, casino, wallet, payment, bonus, CRM, reporting, and other platform functionality

Support B2B client integrations and environment configurations

Assist with client onboarding, configuration, and technical integration activities

Investigate B2C production issues affecting users, transactions, accounts, and platform functionality

Reproduce reported issues and provide detailed technical information to development and QA teams

Escalate complex issues to .NET, Angular, DevOps, Security, or QA teams as appropriate

Track incidents and support requests through the company's ticketing system

Maintain clear documentation of incidents, troubleshooting steps, and resolutions

Follow defined incident-management and escalation procedures

Communicate clearly and professionally with clients and partners throughout the resolution process

Participate in a rotating 24/7 on-call schedule

Respond to critical production incidents within defined response-time targets

Participate in incident reviews and contribute to preventing recurring issues

Identify recurring problems and recommend improvements to the platform and support processes

2+ years of experience in technical support, application support, production support, or a similar technical role

Strong troubleshooting and problem-solving skills

Good understanding of web applications and client-server architecture

Good understanding of REST APIs and HTTP/HTTPS

Experience using logs and diagnostic tools to troubleshoot application issues

Basic to intermediate knowledge of SQL and Microsoft SQL Server

Understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, and VPNs

Experience working with ticketing and incident-management systems

Ability to investigate technical issues independently before escalating

Ability to communicate technical issues clearly to technical and non-technical clients

Good understanding of software development and release processes

Strong attention to detail

Ability to work under pressure during production incidents

Willingness to participate in a rotating 24/7 on-call schedule

Good written and spoken English

The preferred candidate will have :

Experience supporting B2B SaaS or enterprise software platforms

Experience supporting B2C web applications

Experience with C# / .NET applications

Experience with Angular or modern web applications

Experience with Microsoft SQL Server

Experience with IIS and Windows Server

Experience with Memcached or other caching technologies

Experience with monitoring and observability tools

Experience with API testing tools such as Postman

Experience with payment systems, wallets, financial systems, or other transactional platforms

Experience with sportsbook, casino, iGaming, or gaming platforms

Experience with third-party API integrations

Experience with SLA-based technical support

Experience supporting multiple production environments simultaneously

Benefits

Competitive salary

Performance bonus

Career growth opportunities

International projects

Modern office in Yerevan

Friendly international team

Latest technologies

Long-term employment

Paid annual leave