Customer coordinator / skin consultant

Consultant: CRM & Client Communication Coordinator

• Service customer consultation and feedback consulting
• Customer database (DB) management (App, Excel)
• CRM management (new customers, existing customers, birthday customers, dormant customers, repurchase target customers, etc.)
• Confirm customer satisfaction after service, provide product usage guidance, and send revisit encouragement messages
• Receive and handle customer complaints
• Report complaint details, revisit rates, product purchases, etc. to the Operations Manager/Team Leader
• Membership & non-membership application management
• Consultant consulting program management