Technical Support & Troubleshooting
- Provide technical support andconduct on-site troubleshooting for customers.
- Diagnose and resolve issuesinvolving IoT devices, hardware, firmware, connectivity, and network behaviour.
- Conduct root-cause analysis andrecommend practical corrective actions.
- Work closely with R&D andproduct teams to resolve technical issues and improve product performance.
- Provide post-sales technicalsupport when required.
Project Coordination & Deployment
- Plan, coordinate, and monitorIoT deployment projects from preparation to completion.
- Conduct pre-installation siteassessments and confirm technical and operational requirements.
- Coordinate deviceconfiguration, installation, testing, commissioning, validation, and projecthandover.
- Monitor project schedules,deliverables, risks, and outstanding matters.
- Ensure work is completedsafely, on time, and in accordance with project and quality requirements.
- Prepare regular project updatesand report progress to management.
Installation &Contractor Supervision
- Supervise contractors andtechnicians during field installation activities.
- Ensure installation workcomplies with company requirements, project specifications, and site safetyrules.
- Inspect completed work andfollow up on defects or incomplete items.
- Coordinate manpower, equipment,site access, and other operational requirements.
Customer & Stakeholder Coordination
- Serve as a key technical pointof contact for customers during project rollout and post-deployment support.
- Coordinate with customers,contractors, suppliers, and internal departments to ensure smooth projectdelivery.
- Work closely with sales,product, R&D, QA, and operations teams.
- Explain technical mattersclearly to both technical and non-technical stakeholders.
- Manage customer expectationsand address project-related concerns professionally.
Documentation & Team Support
- Prepare and maintain sitereports, project records, troubleshooting guides, technical documents, andstandard operating procedures.
- Ensure project documentation iscomplete and properly handed over.
- Guide junior engineers andtechnical team members when required.
- Support technical training,knowledge sharing, and the standardisation of deployment practices.
Overseas Project Support
- Support overseas deploymentprojects when required.
- Travel internationally on anad-hoc basis for installation, commissioning, troubleshooting, or customersupport.
- Assist in resolving complextechnical issues arising from overseas projects.
