Salon Receptionist

Company overview

Milk & Butter is a luxury female-only spa destination in Jeddah, known for delivering a refined, indulgent self-care experience through premium treatments and exceptional service. Every detail—from ambiance to guest interaction—is designed to create a seamless, elevated journey.

Role summary

We are seeking a refined and service-driven candidate to join our team as a receptionist. This role goes beyond front desk duties—it is about curating a high-touch, personalized guest experience that reflects the brand’s luxury positioning.

You will be the first and last impression of Milk & Butter, ensuring every guest feels welcomed, recognized, and cared for.

Working hours: 2:30 p.m.–11:00 p.m.

Guest experience and hospitality

• Deliver a warm, personalized welcome to every guest, recognizing returning clients and anticipating their preferences.
• Create a luxury arrival experience by greeting guests by name, offering refreshments, and ensuring their comfort.
• Act as a host and brand ambassador, managing the full guest journey.
• Provide discreet, attentive service to VIP and high-profile guests.
• Maintain a calm, elegant, and professional presence at all times.

Bookings and client journey management

• Manage appointments across phone, WhatsApp, and in-person channels with precision.
• Guide guests through services and recommend treatments in a consultative, experience-led manner.
• Ensure smooth scheduling and an optimal flow of daily operations.
• Conduct follow-ups to enhance guest satisfaction and retention.

Communication and brand representation

• Represent the brand with a refined, warm, and professional tone of voice.
• Respond to inquiries promptly and with attention to detail.
• Coordinate effectively with therapists and technicians to ensure seamless service delivery.

Front desk excellence

• Maintain a pristine, welcoming reception area aligned with luxury standards.
• Ensure refreshments, retail displays, and the overall ambiance reflect a premium experience.
• Handle payments and point-of-sale systems accurately and efficiently.

Requirements

• Saudi national (required).
• Female.

Experience

• Two to four years of experience in luxury hospitality, a spa, or high-end retail.
• Experience in customer-facing roles within premium environments is highly preferred.

Skills and attributes

• Exceptional communication and interpersonal skills.
• Strong emotional intelligence and the ability to anticipate guest needs.
• Impeccable grooming and professional presentation.
• Highly organized, with strong attention to detail.
• Ability to multitask while maintaining composure.

Luxury service mindset

• Understands that luxury is defined by attention to detail and personalization.
• Naturally proactive in delivering thoughtful, memorable experiences.
• Passionate about hospitality, beauty, and wellness.

About the company

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season, and Jeddah Season since 2019.

At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.

Crafting a homegrown legacy

All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house—from initial vision and brand identity to concept creation, design, execution, and operation. We don’t import ideas; we build them, crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.

Our signature brands

Every brand under our umbrella proudly reflects the heart and soul of Saudi culture while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets but consistently surpasses global standards in entertainment, hospitality, food and beverage, lifestyle, wellness, and family and pet entertainment experiences.

Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria, and Gem-In-I.

Our brands are also registered across the GCC and internationally, including in the United Kingdom, Egypt, and Morocco, ensuring full legal protection and readiness for global expansion.

We are only getting started

Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity, and cultural pride.

People first

Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Benefits

At SIHAMCO, we believe in rewarding our team with more than just a job. We offer an inspiring work environment and real opportunities for growth. Our benefits include:

• Competitive salary packages aligned with market standards and experience.
• A creative and collaborative work culture built on passion, innovation, and attention to detail.
• Cultural diversity: join a team of passionate professionals from around the world.

Join us

Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.