Customer Relationship Executive

Primary responsibilities:  Assists with sales administration

Specific responsibilities:  Attend to clients’ enquiries

Provide quotation to clients

P.O. follow-up and update Job System through BOSS

D.O. issuance 

Promote and sell service

Maintain clients’ database

Recall equipment from clients 

Schedule equipment collection and delivery 

Schedule site calibration

Assist with subcontract services

Draw prospect list and forward it to Sales to follow up on leads

Strictly comply to SOP, Safety and Quality procedures.

Promote company image & integrity and laboratory capability to clients

Perform any other responsibilities as assigned by the Management

Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity 

Requirements:  Diploma in business/service/sales functions or related field. 

1-3 years experience in the business/sales activities or related field.

Well-versed in office skill tools.

Must be a team player with a customer service-oriented mindset.

Able to work independently with minimum supervision.

Able to interact well with peers, management and clients.

Ensure information are correct between system and equipment.

Good communication, negotiation and interpersonal skills

Acts quickly and responsively

Works well under pressure in a fast-paced environment.

Fluent in English and local language

Applies judgment and acts according to the SGS Standards of Ethics & Integrity