Guest Service Agent (GSA)

• Welcome guests and provide a warm, friendly, and professional first impression.
• Handle check-in and check-out processes efficiently and accurately.
• Assist guests with inquiries, requests, and special arrangements throughout their stay.
• Provide information about hotel facilities, local attractions, dining, and activities.
• Respond to guest concerns and resolve issues promptly to ensure guest satisfaction.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to deliver seamless guest experiences.
• Process reservations, room changes, and payment transactions.
• Promote hotel services, facilities, and special offers to enhance the guest experience.

Qualifications: Bachelor's degree in Hospitality, Tourism, or related field preferred. Previous experience in Front Office, Guest Relations, or Customer Service is an advantage. Strong communication and interpersonal skills. Good command of English; additional languages are a plus. Positive attitude, professional appearance, and service-oriented mindset. Ability to work flexible shifts, including weekends and public holidays. Familiarity with hotel property management systems (PMS) is preferred.