Operator

Key Responsibilities Answer and handle incoming telephone calls in a professional and courteous manner. Provide information and assistance to guests regarding hotel facilities, services, and general inquiries. Handle guest requests, complaints, and coordinate with relevant departments for prompt resolution. Perform wake-up call services accurately and on time. Manage internal and external calls, message taking, and call transfers. Assist guests with reservations, directions, and basic hotel information. Support Front Office operations, including guest check-in/check-out assistance when required. Maintain accurate records of guest requests and communication logs. Ensure all guest interactions follow hotel service standards. Promote a positive image of the hotel through excellent customer service.

Qualifications: Bachelor’s degree or Diploma in Hospitality Management or related field preferred. Previous experience in Front Office, Operator, Guest Service, or Hotel industry is an advantage. Good command of English communication skills. Pleasant personality with excellent customer service mindset. Good telephone etiquette and communication skills. Able to work under pressure and handle multiple tasks. Able to work flexible shifts, including night shifts.