Project Manager

Role overview

We are looking for a delivery-focused project manager to own end-to-end execution of web and app development projects, including ongoing support and maintenance engagements.

This role requires someone who can operate effectively in evolving environments where structure exists but needs strengthening. The ideal candidate takes accountability for delivery outcomes, drives momentum across teams, and ensures projects move forward proactively rather than reactively.

While overall client ownership remains at senior level, this PM will lead client calls, manage reporting, coordinate UAT, and serve as the primary driver of day-to-day delivery execution.

Key responsibilities

Project ownership & delivery

Own end-to-end delivery of web/app development projects

Manage sprint planning, execution, and closure with Dev & QA teams

Drive timely sprint completion and minimize spillover

Ensure clarity on scope, deliverables, and acceptance criteria

Maintain delivery momentum across parallel workstreams

Risk & issue management

Proactively identify risks and potential blockers

Escalate early with mitigation plans

Investigate root causes of delays and drive resolution

Track and manage cross-team dependencies

Client-facing responsibilities

Lead client status calls and delivery discussions

Present structured progress updates and reports

Own UAT coordination, including entry/exit alignment and closure

Manage support ticket tracking and prioritization

Maintain clear and professional communication with enterprise clients

Technical collaboration

Work closely with developers and QA teams to ensure realistic planning and execution

Understand technical discussions sufficiently to challenge timelines and clarify dependencies

Translate technical progress into clear client-facing communication

Requirements

3+ years of experience in digital project management (web/app delivery)

Experience managing Dev & QA teams in Agile or hybrid environments

Solid general technical understanding, with the ability to follow and engage in technical discussions

Experience working with enterprise or demanding clients

Strong ownership mindset with a track record of driving delivery outcomes

Plus

Experience managing support and maintenance contracts