Team Lead / Supervisor – Document Verification Operations

Responsibilities: Supervise document verification operations and team performance Liaise with relevant officers on operational matters Ensure verification is completed within required turnaround times Conduct quality checks and manage complex cases/escalations Support UAT and process improvement initiatives Requirements: GCE ‘A’ Levels, Diploma, or equivalent preferred Experience in team supervision, manpower deployment, or high-volume administrative/data operations Strong operational, IT, communication, and supervisory skills Proficient in MS Office, Excel, FormSG, or similar systems Detail-oriented and able to handle confidential and compliance-sensitive information