Customer Service Assistant
Nutné:FinTech
£13.75 per hour Nottingham (NG1), Immediate Start
A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.
Key Responsibilities
- Acting as the first point of contact for residents and visitors at the front desk
- Handling enquiries professionally via phone, email, and face-to-face interactions
- Maintaining accurate records and ensuring smooth shift handovers
- Assisting with resident queries, complaints, payments, and parcel deliveries
- Preparing and maintaining communal areas while supporting resident events and activities
- Responding appropriately to incidents and following all health and safety procedures
- Logging and monitoring maintenance requests, alongside general administrative duties
About You
- Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
- Excellent communication and interpersonal skills
- Confident using Microsoft Office and other basic IT systems
- Calm, approachable, organised, and dependable
- A positive, proactive attitude with a willingness to support wherever needed
Apply today for immediate consideration. (ritzrecempbus)