Quality Coordinator

Job responsibilities

Rentokil Boecker® Quality Coordinator is held accountable for the following job responsibilities:

Conduct basic internal audits on the sales and operations department and identify non-conformities in the processes.

Provide, compile, and report accurate data to management for internal use upon request.

Verify accuracy of client files to determine eligibility, and accurate reporting according to the company guidelines, policies, and procedures.

Handle data collection with high sensitivity of all methods: courtesy calls, CVC, call back follow-up, audit calls, and courtesy visits.

Receive client complaints and call back data, communicate and follow up with concerned stakeholders to ensure client satisfaction.

Record accidents at clients’ premises and identify root causes in order to avoid their reoccurrence.

Perform internal audits on operations departments of all lines of business and identify non-conformities in processes and matters of system data entry, contracts, pending appointments, client complaints, and other functional tasks.

Address the non-conformity reports to the Quality Manager to take action.

Generate and handle the distribution of Quality Certificates to clients.

Implement the client feedback system by requesting written feedback and testimonials through various media.

Maintain data entries and data integrity on Rentokil Boecker® systems.

Requirements

Bachelor’s degree in Business Administration or equivalent.

At least 1 year of experience in relevant field.

Proficiency in English is a must. Arabic is a plus.

Computer literacy: Microsoft Office, CRM.