Contact Centre Officer / Customer Service Executive | Helpline Support | Hougang | $2.6K #HYT

Your tasks

Job Scope

• Handle incoming calls and respond to public enquiries professionally
• Provide accurate information and assistance over the phone
• Address customer concerns, complaints and service requests
• Escalate complex or urgent cases to the relevant departments
• Record call details and update information in the system
• Coordinate with internal teams to follow up on enquiries
• Perform general administrative and data entry duties
• Ensure service quality and compliance with established procedures

Requirements

• Minimum GCE N/O Level, A Level or Diploma
• Customer service or call centre experience is an advantage

How to apply

All qualified applicants, please click “ APPLY NOW” Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122 Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599