Client Services Executive (Securities Broking, Enquiry Handling, Office Hours) #HDC1

About the company

A regional broking and financial services group is looking for a Client Services Executive to support its clients with enquiries, online portal navigation and account matters. You will be the friendly, dependable first point of contact for clients.

Your tasks

• Handle incoming client enquiries via calls, emails and walk-ins
• Assist clients with login, online portal navigation and account-related questions
• Follow up with clients on outstanding requests and clarifications
• Liaise with internal departments to troubleshoot and resolve client matters
• Escalate complex, sensitive or complaint-related cases to the right team members
• Take ownership of assigned cases through to proper closure
• Support the team with administrative tasks and ad-hoc duties
• Maintain accurate records of client interactions

Requirements

• Diploma in any discipline and above
• Customer service or client-facing experience is welcome
• Good verbal and written communication skills
• Patient, service-minded and able to stay calm with clients
• Comfortable with online systems and Microsoft Office
• Strong ownership and follow-through
• Team player who learns quickly

What we offer

• Office hours, Monday to Friday with a proper lunch break
• Exposure to the securities and financial services industry
• Supportive team environment

How to apply

Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg