Supervisor Merchant Acquisition

Job description

Ensure a smooth and complete handover of newly acquired merchants to the RTL team, maintaining merchant satisfaction and continuity of service

Distribute POS devices to new target locations based on company’s strategic priorities and market requirements

Achieve monthly targets for the distribution of new POS devices in line with company policies and objectives to support revenue growth

Take full accountability for POS devices from receipt at the company warehouse through to successful delivery to the merchant, ensuring completion of all required documentation and contracts

Adhere to company policies during all customer interactions, maintaining a professional appearance and respectful behavior while conducting fieldwork

Proactively identify new potential outlets to expand the company’s POS network and market presence

Ensure merchants consistently receive high quality service to support satisfaction and long-term loyalty

Supervise and support field staff in the distribution and installation of POS devices, ensuring compliance with operational standards and timelines

Monitor team performance and provide regular feedback, coaching, and training to drive productivity and maintain high service quality

Coordinate with cross-functional teams (e.g., Sales, Logistics, and Customer Support) to resolve issues, streamline handover processes, and ensure merchant satisfaction

Analyze distribution data and field performance metrics to identify areas for improvement and implement corrective actions as needed

Acquire new leads initially coming from Business Finance Business unit

Skills description

Educational background: Minimum of a high school diploma or equivalent intermediate education level

Experience:

5-6 years of experience in the same field

1 year of experience in a leadership role

Technical proficiency:

Ownership

Functional skills

Ideas presentation and taking initiative

Continuous learning

Customer centricity

Strong organizational and time management skills

Effective communication and negotiation abilities