Maintenance Technician

What will you do?

• Handle all software for all our POS products to ensure that machine problems have been solved.
• Test the device thoroughly and ensure that the problem has been solved with high quality before delivery to maintain our maintenance reputation in the market.

• Handle all under maintenance cases within SLA to achieve customer satisfaction regarding maintenance time.
• Ensure availability of spare parts needed for quick maintenance and necessary accessories required by customers to resolve problems quickly in the shortest possible time.

• Record all maintenance actions into the maintenance system (Remedy) to get an accumulated record of all maintenance actions.
• Provide periodic reports to the direct manager on maintenance achievements.

• Build good contact with customers to create a strong database that helps us reach merchants as soon as possible.
• Handle all Level 2 repair activities for payment terminals and related devices, including assembly and disassembly processes, to ensure timely resolution of technical issues and optimal device performance.

• Review and validate merchant data in the Remedy system, including serial numbers, terminal information, and related records, to ensure data accuracy and support efficient operational and maintenance activities.

Skills description

What will you need?

• Educational background: university graduate.
• Experience:

??o 0-2 years’ experience in any related field.

• Technical proficiency:

??o Ownership

??o Functional skills

??o Ideas presentation and taking initiative

??o Continuous learning

??o Customer centricity

Functional level:

??o Very good understanding of the system.

??o Having the required business knowledge.

??o Very good understanding of the POS.

Business level:

??o Ability to understand how the POS works and identify errors, if any.