front desk agent

*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

*Duties*

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, handling reservations and guest inquiries.
• Answer phone calls promptly, providing information about hotel services and amenities while maintaining excellent phone etiquette.
• Assist guests with special requests, complaints, or issues, ensuring their needs are met during their stay.
• Maintain accurate records of guest information and transactions using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Provide local information and recommendations to enhance guests? experiences in the area.

*Skills*

• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Proficiency in using phone systems and hotel management software.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Previous experience in a front desk or hotel environment is preferred but not mandatory.
• Excellent verbal communication skills with an emphasis on phone etiquette.
• Ability to work well under pressure while maintaining a friendly demeanor.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Permanent

Pay: From $17.95 per hour

Benefits:

• Discounted or free food
• On-site parking

Experience:

• Phone etiquette: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person