IT Support
Your tasks
About The Role This role involves administering all end-user equipment operations and supporting IT infrastructure within a mid to large size company environment. Responsibilities
- Administer end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment) software and software license administration.
- Administer account operations including creation, configuration and audit of network and system-specific accounts.
- Perform project-based tasks associated with developing new processes and procedures to support business requirements.
- Perform end-user training for general device, network, business systems and PC software
- Support the Calderys Business System (CBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant.
Requirements
- Bachelor in Computer Science, Information Systems, or Software Engineering.
- 4 years of total experience in IT Support within a mid to large size company.
- Demonstrated ability using a ticketing system.
- Familiar with MS Office, computer hardware and peripheral devices, Imaging techniques, Desktop, Server operating systems.
- Knowledge of Microsoft Active Directory is required.
- High attention to detail, strong analytical, interpersonal and communications skills.
- Ability to work effectively in a team environment.
- English fluently is a must.
- Willing to be placed in Bekasi, West Java.
Skills:
- IT Support
- Customer Service
- Hardware Maintenance
- Help Desk
- Technical Support
- Remote Support
- Troubleshooting
- Ticketing System
- Network Troubleshooting