IT Support Supervisor
🔧 IT Support Supervisor PT. Integra Putra Mandiri | Jakarta | Contract |
About This Role
We're looking for an IT Support Supervisor who's ready to get hands-on, not just manage from behind a desk. You'll lead the IT support team, take full ownership of all company IT assets, and also be responsible for monitoring and operating our robot. This role suits someone who thrives in a fast-paced, flexible environment and is comfortable working with systems that are still being built as you go (we don't use a ticketing platform like Jira — all requests come in via WhatsApp, so you'll need to be sharp at self-prioritizing).
What You'll Do
IT Support & Helpdesk
- Supervise daily IT support operations, ensuring all WhatsApp-based requests are logged, tracked, and resolved on time
- Build and maintain a simple tracking system (spreadsheet/tracker) since we don't use a formal ticketing tool
- Handle level 2/3 escalations for more complex technical issues
- Create SOPs and troubleshooting guides for consistent team performance
IT Asset Management
- Own the full lifecycle of all IT assets (laptops, PCs, printers, networking equipment, and other devices) across all 3 entities
- Manage asset inventory, software licenses, and maintenance/replacement schedules
- Handle asset handover processes during employee onboarding/offboarding
- Conduct periodic physical asset audits
Robot Monitoring & Operations
- Monitor and operate the company robot on a daily basis
- Troubleshoot basic issues and coordinate with vendors for repairs
- Maintain the robot's maintenance schedule and operational logs
Infrastructure & Reporting
- Maintain network, server, backup, and system security performance
- Provide regular reports to management on recurring issues, asset status, and robot performance
- Coach and evaluate team performance
What We're Looking For
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 4–6 years of experience in IT support/helpdesk, with at least 1–2 years in a supervisory/team lead role
- Solid understanding of Windows/macOS, networking (LAN/WAN, VPN), Active Directory, and Microsoft 365 administration
- Comfortable working without a formal ticketing tool — able to self-prioritize and stay organized
- Familiar with basic server administration, backups, and cybersecurity practices
- Willing to work overtime, weekends, and public holidays as operational needs require
- Willing to learn how to operate and monitor a robot (training provided)
- A plus: certifications such as CompTIA A+/Network+, ITIL Foundation, Microsoft Certified
Required Skill Set
🛠 Technical: Hardware/software/network troubleshooting, AD & M365 administration, basic networking, IT asset lifecycle management, basic robot operation, IT security awareness 🤝 Soft Skills: Leadership, fast problem-solving, technical-to-non-technical communication, documentation discipline, flexibility with working hours, strong multitasking ability
Why Join Us?
- A broad scope of responsibility — from IT support to robotics technology
- A dynamic work environment spanning 3 business entities
- Room to build and shape IT systems from the ground up
Skills: Technical Support, IT Support, Teamwork, Troubleshooting, Customer Service, Network Troubleshooting, Hardware Maintenance, Ticketing System, Remote Support, Help Desk