Customer Service Support

Requirements:

1. Max. 30 years od
2. Min. education D3
3. Have experience in related field
4. Able to use Ms. Office
5. Able to work shifting & under pressure
6. Physically & mentally healthy
7. Good at communication & complain handling

Job Description:

1. Handling inquiry, request and complaint from existing or non-customer via walk-in channel, call-in channel, email, website, WhatsApp and social media
2. Provide information as customer needs and assigned to related division if needed according to the type of the information, report using the MIS system
3. Make outbound calls to conduct customer satisfaction surveys and monitor complaint/request tickets.