Field Operations Staff
PT Ailink is looking for a detail-oriented and responsible Field Operations Staff to monitor and ensure the quality, functionality, and operational readiness of devices installed at merchant outlets.
The primary responsibility of this position is to conduct regular outlet inspections, check deployed devices, identify operational issues, collect field information, and submit accurate reports to headquarters.
This role will also support device setup and deployment for newly onboarded merchants. Technical knowledge is not mandatory, as training will be provided.
Key Responsibilities
- Conduct scheduled visits and quality inspections at merchant outlets.
- Ensure all devices are properly installed and meet company quality standards.
- Identify missing, damaged, malfunctioning, or improperly installed devices.
- Collect information regarding device performance and outlet operations.
- Record technical and operational issues and submit reports to headquarters.
- Assist with device installation and setup at newly onboarded merchant outlets.
- Follow company-provided installation guidelines and procedures.
- Prepare daily and weekly field activity reports.
- Maintain accurate records of outlet inspections and device conditions.
- Update inspection checklists and issue tracking records.
Qualifications
- Minimum Senior High School (SMA/SMK) or Diploma (D3) in any major.
- Minimum 1 year experience
- Previous experience in field operations, quality control, store auditing, or field inspection is an advantage.
- Good attention to detail and ability to identify problems.
- Strong observation, documentation, and reporting skills.
- Good communication and interpersonal skills.
- Willing to travel frequently and visit merchant outlets.
- Possess a motorcycle driving license (SIM C).
- Familiarity with the Jakarta area is preferred.
- Basic English communication skills are an advantage.
Training & Development
The company will provide training on:
- Device functions and operating procedures.
- Basic device installation and setup.
- Basic router and connectivity troubleshooting.
- Outlet inspection procedures and quality standards.
- Reporting and issue-tracking procedures.
Skills: Microsoft Word, Public Speaking, Microsoft Office, Customer Service, Administration, Communication Skills, Scheduling, Microsoft Excel, Communication, Teamwork