System Analyst Senior [Customer Service]

Customer Service team is engaged in creating an interface for customer support agents to ensure fast and high-quality service. It also creates a variety of tools for other agents who work with customers at different stages of the product.

Challenges that await you:

Participation in the product's life cycle from idea to implementation and launch

Elaboration of specifications for integration interactions between products

Work with Engineering, Design, and other key teams, ensuring a unified and effective approach to product development.

Creation of technical documentations, specifications and service requirements

Designing efficient technical solutions considering business needs with development team

Finding solutions for complex issues on production

End-to-end product development requirements management

What makes you a great fit:

At least 3 years of experience as System Analyst.

Experience with designing API, architecture, data model and business processes.

UML/BPMN experienced.

Experience maintaining living system documentation and knowledge sharing within the team.

REST/gRPC models knowledge.

Experience designing complex scalable services with high load and high availability.

Hands-on experience in launching and developing products from scratch.

Basic knowledge of prioritization frameworks and team management skills.

Basic SQL skills.

Ability to ensure predictability of delivery by reducing uncertainty through detailed system analysis.

B1 or higher English level for effective communication with an international team.

Strong communication skills to act as the first point of contact for any questions about system functionality, bridging business and engineering.

Your bonus skills:

Understanding of asynchronous programming patterns

Experience working with Kafka

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to one of our hubs — Cyprus, Spain, Serbia, or Kazakhstan — with assistance for the employee and their family

Flexible work from one of our offices or remote

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave