Business Analyst Junior+ [Telephony]

We are looking for a Business Analyst to join our CRM Core team , focusing on the telephony domain. This is an execution-focused role involving hands-on delivery of product tasks, support of existing processes, and close collaboration with the Product Manager. As you grow in the role, you will gradually take on more ownership and independent areas of responsibility.

Challenges that await you:

Write specifications and structured requirements for frontend, backend, and integration development

Break down product ideas from Product Managers into actionable development tickets and drive them through to release

Own tasks end-to-end: from initial idea and requirement definition through acceptance, testing, and production rollout

Analyze domain data, validate hypotheses, and identify anomalies in data extracts and reports

Participate in incident investigations and analyze discrepancies between expected and actual system behavior

Document decisions, requirements, and processes

Maintain close communication with development and cross-functional teams regarding your tasks

What makes you a great fit:

1+ year of experience as a Business Analyst or System Analyst in product, fintech, or operational environments

Experience writing structured development requirements

Experience managing tasks in a tracking system (e.g. Jira or similar) from creation to acceptance

Strong data analysis skills

Structured thinking and ability to work with ambiguous requirements

Responsibility and a proactive mindset

Curiosity and strong attention to detail

Clear written and verbal communication in Russian

B2 or higher English level for effective communication with an international team

Willingness to learn and understand unfamiliar domains

Your bonus skills:

Spanish at any working level

Experience in telecom, contact centers, or CRM systems

Experience in fintech or working with payment-sensitive data

Basic understanding of A/B testing and product/quality metrics

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to one of our hubs — Serbia or Georgia — with assistance for the employee and their family

Flexible work from one of our offices or remote

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave