IT Service Delivery Manager

We are looking for a IT Service Delivery Manager to work on a enterprise project. Job Description Manage the end-to-end delivery of IT services, ensuring infrastructure, network, systems, and cybersecurity services meet agreed service levels, performance, availability, and operational requirements.

Own and monitor SLAs, OLAs, service performance metrics, and operational KPIs, identifying service gaps and driving corrective and continuous improvement initiatives.

Drive the adoption and effective execution of ITIL service management practices, including Incident, Problem, Change, Request, and Service Level Management.

Act as the key service delivery and escalation point for stakeholders, coordinating technical teams to ensure incidents, service issues, and operational concerns are addressed in a timely manner.

Coordinate the delivery of infrastructure and cybersecurity projects, system upgrades, migrations, and service improvements, ensuring activities are completed within agreed scope, timeline, and service requirements.

Conduct regular service reviews and performance reporting, communicating service health, risks, recurring issues, improvement actions, and operational priorities to relevant stakeholders.

Champion a customer- and user-centric service culture, ensuring technical services and solutions provide a reliable and efficient end-user experience.

Lead and mentor a team of Network, Systems, and Cybersecurity Engineers, including resource planning, workload prioritisation, performance management, and capability development.

Work closely with internal teams, vendors, and other stakeholders to manage service dependencies and ensure effective delivery of IT services.

Support operational governance, IT compliance, disaster recovery (DR), and business continuity planning (BCP) to maintain service resilience and readiness.

Job Requirements Bachelor’s Degree in Cybersecurity, Computer Engineering, Information Technology, or a related field.

Minimum 5 years of experience in IT Service Management, IT Operations, or Technical Service Delivery.

At least 2 years of experience in a leadership, supervisory, or service management role.

Experience managing service delivery across infrastructure, network, systems, and cybersecurity environments is preferred.

Experienced in SI companies will be preferred

Skill Sets Requirements IT Service Management & Service Delivery ITIL Certification (v3/v4)

Incident, Problem, Change, and Service Level Management

SLA / OLA Management

Service Performance Monitoring and Reporting

Service Review and Continuous Improvement

Stakeholder & Service Management Stakeholder Management

Service Escalation Management

Customer / User Experience Management

Vendor and Cross-functional Coordination

Team & Resource Leadership Resource and Capacity Planning

Team Leadership and Technical Mentorship

Performance Management

Experience managing technical teams of 5 or more members

Infrastructure & Cybersecurity Service Delivery Working knowledge and service oversight of Cisco Networking

VMware, Windows, and RHEL environments

Cybersecurity technologies including Firewalls, SIEM, and EDR

Ability to coordinate technical specialists without necessarily serving as the hands-on subject matter expert for every technology

Project & Lifecycle Management Infrastructure Migration and System Upgrade Coordination

Security Initiative Lifecycle Management

Service Transition and Operational Readiness

Risk, Issue, and Dependency Management

Operational Governance IT Compliance and Governance Disaster Recovery (DR) Planning Business Continuity Planning (BCP) Service Resilience and Operational Risk Management

Interested applicants kindly click on apply now or send your updated resume to  berlyn.lum@peopleprofilers.com  . Contact No: 6950 9731 Berlyn Lum Miao Yu Registration Number: R1766577 EA License Number: 02C4944 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705 http://www.peopleprofilers.com Job Ref No: JOB-01067