Senior/Business Process Analyst
Title: Senior/Business Process Analyst
Department: Global Product Operations
Location: Hyderabad
Shift: Rotational – Depends on business needs
Job Duties : Business Process Analyst is responsible for understanding the workings of Department-wide processes to improve and maintain them. This role will focus on new project implementations within the Operations department by performing the following essential job duties:
Key Responsibilities
Manage and prioritize the implementation project backlog, ensuring timely progression of initiatives and requests.
Conduct initial discovery sessions to assess and understand new business requests and implementation requirements.
Assist in evaluating the scope, complexity, and resource requirements of new implementation projects.
Facilitate detailed requirements-gathering and process elicitation sessions to document current-state business processes and operational workflows.
Provide recommendations on data tracking methodologies that align with implementation standards while supporting accurate reporting and performance measurement.
Develop and maintain end-to-end future-state process documentation, covering the entire project lifecycle from work intake through billing and project closeout.
Continuously update and maintain process documentation to reflect changes throughout the implementation lifecycle.
Deliver project tracking and process documentation training to stakeholders and project teams as required.
Identify, investigate, and document data anomalies, and develop corrective action plans to improve data quality and process integrity.
Support and drive department-wide initiatives focused on project tracking standardization, process consistency, and operational excellence.
Collaborate with cross-functional teams to identify process improvement opportunities and enhance reporting, tracking, and implementation effectiveness.
Required Knowledge, Skills and Abilities
Experience in business process mapping, workflow design, and process flow documentation.
Experience writing standard operating procedures and training material.
Strong problem-solving, organizational skills and the ability to multi-task.
Willingness to work within important deadlines.
Must have the ability to establish priorities, work independently, and proceed with objectives without supervision.
Must possess the ability to drive projects from beginning to end.
Must be comfortable asking delving questions of internal resources of all levels.
Experience identifying process improvement, automation, and operational efficiency opportunities.
Desired Knowledge, Skills and Abilities:
Experience identifying and evaluating AI, and automation opportunities within business processes.
Experience delivering training to both Management and Production employees.
Salesforce reporting
Power BI Reporting
Microsoft Tools (Co-pilot, Excel, Word, PowerPoint)
Generative AI Tools (Claude)
Experience
2–5 years of experience in Business Process Analysis, Operations, Process Improvement, or a related field.
Education: Bachelor’s Degree