Zonal Head - General Manager - Railway Transit

"Business Growth & Revenue

Drive retail business expansion across assigned cities/territories within the zone. Achieve monthly, quarterly, and annual revenue and merchant acquisition targets. Increase adoption of Paytm products including QR, Soundbox, POS, loans, insurance, and other merchant solutions. Monitor market penetration and competitor activities.

Team Leadership Lead and manage Area Managers, Sales Managers, and field sales teams. Set KPIs, monitor productivity, and ensure target achievement. Conduct regular performance reviews, coaching, and capability building. Build a high-performance sales culture. Merchant Acquisition & Relationship Management Develop strong relationships with key merchants and retail partners. Ensure high merchant retention and engagement. Resolve escalations related to service, operations, or product issues.

Operational Excellence Ensure compliance with company policies and audit requirements. Improve operational efficiency and field execution. Track business metrics through dashboards and MIS reporting.

Strategic Planning Identify growth opportunities across markets and categories. Execute zonal business plans aligned with company strategy. Collaborate with cross-functional teams including product, marketing, and operations.

Key Skills & Competencies Strong sales and business development expertise Team management and leadership Channel and distribution management Analytical and problem-solving skills Stakeholder management Excellent communication and negotiation abilities

Data-driven decision-making Preferred Qualifications Post-Graduate in Business, Marketing, or related field 8–15 years of experience in sales/business development Experience in fintech, payments, telecom, FMCG, banking, or retail business preferred

Proven experience handling large field sales teams and multiple territories"