Education: College/CEGEP.
Tasks:
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Supervision: 3-4 people.
Work conditions and physical capabilities:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
- Handling heavy loads.
- Physically demanding.
- Manual dexterity.
- Attention to detail.
- Ability to distinguish between colours.
- Sound discrimination.
- Sitting.
- Combination of sitting, standing, walking.
- Standing for extended periods.
- Bending, crouching, kneeling.
Personal suitability:
- Accurate.
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Initiative.
- Judgement.
- Organized.
- Team player.
Experience: 1 year to less than 2 years.
Employment terms options:
- Morning.
- Day.
- Overtime available.
