Learning & Customer Excellence Trainer (M/V/X)

Our client is looking for a Customer Training & Development Specialist to design, deliver and continuously improve learning initiatives within a customer-facing environment. This role combines training delivery, coaching and learning programme development to support employee growth and operational excellence.

Bedrijfsomschrijving

Our client is a globally recognised industrial organisation with a strong reputation for innovation, operational excellence and customer-centricity. With an international footprint and a collaborative culture, the company invests heavily in employee development and continuous learning. Employees benefit from a dynamic working environment where knowledge sharing, professional growth and teamwork are highly valued, creating opportunities to build a rewarding long-term career.

Omschrijving

• Partner with management to identify training needs and develop tailored learning solutions.
• Design, create and continuously improve training materials, manuals, guides and digital learning content.
• Deliver engaging training sessions for both new hires and existing employees.
• Evaluate training effectiveness and implement improvements where needed.
• Maintain training records and monitor employee learning progress.
• Provide individual coaching and ongoing support to customer service professionals.
• Support the implementation of learning and development initiatives across the organisation.
• Research and introduce modern training methodologies and best practices.
• Contribute to various projects related to employee development and organisational learning.
• Travel occasionally to other company sites to facilitate training sessions.
• Master's degree in Business, Education, Human Resources or a related field.
• Previous experience as a Trainer, Learning & Development Specialist, Facilitator or similar role.
• Strong communication, presentation and stakeholder management skills.
• Proven ability to adapt training approaches to different audiences and topics.
• Experience developing learning content and training programmes.
• Familiarity with e-learning platforms and digital learning tools is an advantage.
• Excellent organisational and time management skills.
• Strong interpersonal skills with the ability to motivate and engage others.
• Ability to work independently while thriving in a collaborative environment.
• Fluent in English.
• Willingness to travel occasionally when required