Senior NOC Engineer
Nutné:CloudAILeadHybrid
- International, diverse, and highly collaborative working environment
- Hybrid work model (2 times per week on-site)
- Private life insurance (Ergo Hestia)
- Comprehensive medical care (Lux Med)
- Pension scheme (PPK with PZU)
- Multisport card supporting an active lifestyle
- Annual performance bonus (STI) rewarding results and contribution
- Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
- Modern office located at Żelazna 2, Katowice
Daily tasks
- Support the setup and transition of the NOC function, including tools, processes, and ways of working.
- Monitor network infrastructure, analyse alerts and performance metrics, and drive service restoration.
- Own and lead investigations of complex incidents, troubleshooting, and root cause analysis.
- Identify recurring issues and contribute to proactive problem management and service improvements.
- Optimise monitoring coverage and ensure effective service visibility.
- Review and support implementation of network and firewall changes.
- Ensure network services are maintained, patched, configured, monitored, and backed up.
- Maintain operational documentation, configuration records, and CMDB accuracy.
- Collaborate with internal teams and external vendors to resolve incidents.
- Develop scripts, automation, and AI-driven improvements to increase NOC efficiency.
- Coach and mentor NOC engineers and support continuous improvement.
Requirements
- 5+ years of experience in a Network Operations environment.
- Strong knowledge of LAN, WLAN, SD-WAN, Next-Generation Firewalls, and DHCP.
- Experience with incident management, troubleshooting, and root cause analysis.
- Understanding of related infrastructure technologies (e.g., servers, cloud).
- Relevant certifications (e.g., Aruba, Palo Alto, EfficientIP) are an advantage.
- ITIL Foundation certification preferred.
- Strong organisational, coordination, and problem-solving skills.
Must have: LAN, WLAN, DHCP, Cloud, Palo Alto
Nice to have: ITIL