Credit & Collections Associate

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here .

Start your journey with OBE and help us build the future.

Job Description

We are seeking a detail-oriented Credit and Collections professional with 3–5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.

The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.

Key Responsibilities

Monitor aging receivables and conduct collection calls to secure outstanding payments

Manage assigned accounts and ensure timely resolution of payment issues

Perform account reconciliations and investigate discrepancies

Partner with Sales to resolve disputes and customer issues

Communicate directly with customers to resolve outstanding balances

Prepare collection letters, notices of intent to lien, and lien documentation as needed

Track lien and bond claim deadlines and escalate risks as necessary

Monitor customer creditworthiness and update customer records

Respond to customer inquiries related to credit and billing

Manage and resolve email requests (waivers, billing issues, short pays, references, etc.)

Maintain key performance metrics (DSO and % Current) within assigned portfolio

Escalate high-risk accounts to Credit leadership

Support Responsibilities

Provide coverage for team members during absences

Assist the Collections Manager with additional tasks as needed

Qualifications

3–5 years of Credit and Collections experience

Intermediate proficiency in Microsoft Office Suite, especially Excel

Experience with credit reporting tools (Experian, Dun & Bradstreet)

Knowledge of lien laws is a plus

Strong analytical, organizational, and problem-solving skills

Excellent communication and time management abilities

High attention to detail and accuracy

Ability to work independently and manage multiple priorities

Comfortable collaborating with internal teams and external customers

Positive, professional attitude with a customer-focused mindset

Familiarity with the construction industry is a plus

High School Diploma or equivalent required; college degree preferred

Key Attributes

Strong attention to detail

Ability to negotiate and resolve issues

Effective multitasking and prioritization skills

Team-oriented mindset with strong collaboration skills

Ability to analyze and resolve complex problems

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

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OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.