Hostess

Hostess – Duties & Responsibilities

1. Guest Greeting & Welcoming

• Warmly greet guests upon arrival with professional hospitality.
• Provide first impression that reflects the restaurant’s service standards.
• Assist guests with inquiries about the menu, promotions, or special events.

1. Reservation & Seating Management

• Manage daily reservations, waiting lists, and guest flow.
• Organize seating plans to maximize table turnover and guest comfort.
• Inform guests about estimated waiting times and updates.

1. Coordination with Service Team

• Communicate guest preferences, special requests, and seating status to the service captain and servers.
• Coordinate with kitchen and bar regarding guest volume and peak hours.
• Support smooth communication between front-of-house team members.

1. Guest Experience Monitoring

• Conduct quick check-ins with guests to ensure comfort while waiting or seated.
• Assist with table check preparation when needed (menu placement, water greeting).
• Handle minor guest issues and escalate to a supervisor if necessary.

1. Lobby & Reception Area Management

• Maintain cleanliness and presentation of the reception, lobby, and menu display area.
• Ensure all host desk tools (reservation log, waiting list, pager system) are well-organized.
• Keep menus, promotional materials, and QR codes clean and ready.

1. Administrative Tasks

• Record guest counts, peak times, and reservation summaries.
• Update daily reservation logs and special arrangement notes.
• Assist with reporting guest feedback to management.

1. Service Support (If Needed)

• Assist servers during peak hours (menu handout, escorting guests, clearing minimal items).
• Communicate any urgent issues directly to the service captain or manager.

Skills: Western Restaurant, Customer Service, Restaurant Reception