Account Manager, Japan

This is a great career growing opportunity to join the leading international LIMS vendor and be part of a professional organisation.

Successful candidates will ideally have worked in a laboratory and experience in logical computer programming. Previous informatics, consultancy, or business analysis experience is beneficial. You will also receive internal training and mentoring prior to working on customer projects. This is an exciting role with a variety of responsibilities and travel throughout Japan.

What You Will Do Relationship Management: Build and maintain strong, long-term relationships with existing customers based in Japan.

Customer Support: Efficiently manage inbound and outbound emails and phone calls, resolving queries with deep product knowledge.

Account Growth: Identify unique customer needs and deliver strategic business plans for key accounts to help scale their operations.

Value Delivery: Provide expert answers regarding products, pricing, and services while articulating the value of our comprehensive product portfolio.

Cross-Functional Collaboration: Work closely with the Business Development team to ensure a smooth, seamless handover of new clients post-contract.

What You Will Need Language Skills: Native-level Japanese and business-level English proficiency.

Experience: 3–5 years of experience in account management or client-facing roles, ideally within the e-commerce or logistics industry.

Work Style: A self-starter who can work independently while remaining a strong, collaborative team player.

Communication: Exceptional communication skills, including active listening and clear articulation.

Efficiency: Strong prioritizing, time management, and organizational skills.

Problem Solving: Proven ability to create and deliver tailored solutions to meet specific customer needs.

Technical Savvy: Proficiency with modern productivity tools, G-Suite/MS Office, and industry-standard CRM, project management, or data analytics software.