eCommerce & Logistics Support Intern

Internship Overview

The Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution.

Internship Objectives

Support smooth day-to-day ecommerce order operations Gain practical exposure to customer service in an ecommerce environment Assist in basic logistics coordination and order tracking Learn structured documentation and escalation processes Scope of Responsibilities

1. Ecommerce Operations Support

Assist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell) Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervision Help monitor order progress and flag issues such as stock shortages or fulfilment delays Maintain accurate records of orders, order exceptions, and inventory movements

1. Customer Service Support (Ecommerce-Related)

Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidance Support responses to basic customer questions on: Order status Product availability Promotions and vouchers Log customer enquiries and actions taken according to internal guidelines Escalate complex or sensitive issues to supervisors with clear notes

1. Logistics & Inventory Coordination Support

Assist in tracking deliveries and shipment statuses Support coordination with internal dispatch teams or logistics partners for deliveries and collections Learn to navigate internal systems (e.g. Warehouse Management System) to check order or stock status Assist with basic inventory checking or reconciliation activities when required Internship Structure

Internship Type: Full-time Intern Duration: 3 to 6 months Reporting To: Ecommerce / Product Marketing Team Working Arrangement: Onsite

Please submit your CV in your application. We regret to inform that only shortlisted candidates will be notified.

Skills: Inventory Management, Microsoft Office, Logistics Distribution, Teamwork, Microsoft Word, Warehouse Management, Logistics Management, Customer Service, Route Planning, Supply Chain Management